My issue is, I think a little different. Mine tells me it is connecting to MSN Direct under the status tab, but, I am not showing any signal. I called MSNDirect and they told me it was a known issue with Pioneer. I called Pioneer and they told me I need to buy an FM booster to boost teh signal. I live in the LA area and the coverage for it is exceptional for the area. Does anyone know about having to install an FM booster and if so, any suggestions on a reputable device?