Garret has the best customer service that I have ever encountered. He answered all of my question about the drive in less than 5 hours and trust me, I asked him so much question. Installing the drive was difficult for me because I ended up stripping all 4 bolts, I tried dremeling, but my dremeling skills SUCKS!! I ended up messaging Garret if he can remove the bolts and put them on my new drive and he did. I sent it to him on a Friday n I received it on a Wednesday. He ended up giving me new bolts, for free!! The drive was awsome!! But the customer service was even better. I highly recommend