I live in seattle and have noticed that in different parts of the city - and as far a i can tell always the same parts - my gps will jump from street level .01 mile to the next pull out level where the roads are identified by lines and not graphic images. in certain places where i know this happens i can see an empty grid graphic as i approach the area and once i enter the area it jumps to the pulled out setting. the directions and gps remain accurate but it does not provide the street level detail. customer service ran a demo from their end and said they could not reproduce the problem - alth