gotBooched

Thanks for the info. The shop I bought it from is going to swap it for me.

Greetings - I'm nick from Louisville, KY...I used to install professionally but got out of that in 2008 but still do plenty of side work. Anyway I installed an avic-z140bh into a 2011 jetta about three months ago....everything was working fine. The lady went out of town and it worked fine, had a 12 hour drive home and was working up until she turned the car off. When she turned it back on the next day, none of the buttons at the bottom of the screen are working, including the button to open the screen. I assume there is a reset button once I can get the screen to open but I can't.