Head Unit Posted October 15, 2009 Report Share Posted October 15, 2009 Get this: Have had a F900BT for a year and a half > recently bought the 3.0 update from Crutchfield > installation went smoothly > about 5 days later, I started getting bugs mentioned here: http://www.avic411.com/forum/viewtopic.php?f=33&t=27903 I emailed Pioneer to see if they knew about the bugs and were planning on releasing a fix. In return I got the standard insulting email completely ignoring the details I described, and saying I could return it for $200. I bought the update from a legit vendor a couple weeks ago and followed the directions. I wasn't asking for a refund...just wanted to know if they were looking at releasing a fix. Pioneer should back their product, right? I called Pioneer and politely described the situation...here's were it gets good: The tech first claimed he hadn't heard about any bugs. I said, "So you are saying you haven't heard of any bugs in the new update?" He paused as someone does before knowingly spouting a lie on record..."Well, some people are having problems if they did a parking brake bypass." ME: "You mean dropping the ipod, black screens, and booting into the Destination Menu RANDOMLY are because of a bypass?" HIM: "Yes" ME: "Even though there have been no hardware changes in 1 1/2 years since the installation, yet this only started happening in the last week following the (purchased) firmware upgrade?" HIM: "Yes, sometimes it takes a while for the bypass to start affecting the unit." He's either a moron, or he's a robot spouting the company script from a screen, or he thinks I'm a moron and has no compunction about baldfaced lying. In any of those three scenarios, Pioneer's customer service is abysmal. Lesson learned: Anyone thinking that PAYING FOR the F Series update will ensure the company will back their product is mistaken. Quote Link to post Share on other sites
VBLUE42 Posted October 15, 2009 Report Share Posted October 15, 2009 Sounds like the same jackass I have spoke to many times. This is also the standard response you get from their support personal. The worst I have ever seen. Quote Link to post Share on other sites
GeezMo76 Posted October 15, 2009 Report Share Posted October 15, 2009 Yeah, that's the standard response from the clueless first responder. I think I talked to that joker as well one time. They are just a waste of time and a money grab operation. Quote Link to post Share on other sites
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