in need of help with an n1

[whitecivic]

i am somewhat new here but have had an avic since before they came out. i have had a few problems with the unit in the past and they were repaired with the 1 year warentee however that is long gone and my screen just turned bright green then went to a red, the maps are still visible but just have a red tint to them. i figure it is a ribbon cable problem but didnt know if anyone on here could help me. i plan on replaceing the ribbon cable too but i saw on pioneers website that they are not available for purchase at this time. if anyone could help me out with this it would be greatly appreciated.

 

thanks again,

adam

[free_refil]

Check out Same Day Auto Audio Repairs on eBay. He does repairs on the ribbon cables for these units....

[jhoglesr]

I understand that Pioneer is now replacing the ribbon cable for free in or out of warranty . Read the post somewhere on AVIC 411 yesterday.

[hunter_michael]

Pioneer is offering to replace your flex cable free of charge. You provide the one way ship cost to California or the other place on the east coast for the repair. They will ship back for no cost. Below is the email I recieved. Enjoy

 

January 3, 2007

 

Dear Valued Customer:

 

Re: Upgraded Flex-Cable for Flip Screen in Navigation Models AVIC-N1 and AVIC-N2

 

We would like to inform you of a potential service issue with Pioneer's AVIC-N1 and AVIC-N2, inform you of our plans to resolve this service issue, and ask for your help in notifying consumers. If a consumer is not experiencing any issues currently, there is no need for the consumer to take immediate action because the one-time fix to resolve the service issue will be available if an AVIC-N1 and AVIC-N2 later experiences the service issue. Importantly, the service issue does not pose any health or safety risk.

 

Pioneer is aware of a potential issue with the flex-cable powering the flip screen to the AVIC-N1 and the AVIC-N2. After a number of power cycles, the cable has been observed to fail and cause the unit to malfunction (symptoms may include, but are not limited to, the flip-screen becoming blank) -- flex-cable failure can only be confirmed by Pioneer; standard service charges may apply for service issues not related to the flex-cable upgrade.

 

This issue may affect almost all AVIC-N1 units and AVIC-N2 units. Please contact Pioneer at the number listed below if you have a question about whether your AVIC-N1 or AVIC-N2 unit is affected by this issue, or if a specific malfunction affecting your AVCI-N1 or AVIC-N2 is related to this issue.

 

To address this issue, Pioneer is providing a one-time cable upgrade to consumers for their AVIC-N1 and AVIC-N2 at no charge to consumers for parts and labor. Pioneer will offer the free upgrade either upon request or automatically if an affected unit is serviced for another reason. Pioneer will exclusively perform the free cable upgrade for all units (i.e., no other service facility should perform the cable upgrade).

 

If you own an AVIC-N1 or AVIC-N2 and you are experiencing the service issue, please contact Pioneer Customer Service toll free at 800-421-1603 to arrange for the cable upgrade. Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time).

 

Customers who have paid for the cable upgrade are eligible for reimbursement of certain service costs if sufficient proof of service can be provided -- please contact Pioneer at the above-listed phone number for more information regarding reimbursement rules.

 

Customers can also review FAQs regarding this service issue. Click here to view the FAQs.

 

We sincerely apologize for any inconvenience this service issue may cause you, and we thank you for your cooperation and continued support of Pioneer.

 

Sincerely,

 

Pioneer Electronics (USA) Inc.