I finally got a postcard in the mail that said my rebate was not valid because I failed to include the original serial number. I kept copies of everything and verified I had written the serial number in the boxes provided, so I called. The guy I spoke with told me the same thing and made it sound like I was supposed to cut out the serial number and send that too! When I pressed him on it, he said he would put my on hold and check with his supervisor. He didn't put me on hold, I could still hear back ground noise...he was quiet for about 5 seconds and then came back and said he could process it because "the rest of my info was correct." At least now my online update says my rebate is valid and scheduled for processing -- but it's been a LONG time!

 

Adam

We received this exact same card and message in the mail today...

I find this to be quite disconcerting; I am familiar with the problems associated receiving rebates from electronic manufacturers (often shop NewEgg), and completed this rebate request meticulously and promptly, in that it is such a large amount ($100.00). The original serial number was taped to the rebate form so that it would not fall out of the envelope inadvertently. I also registered my product promptly with Pioneer.

Perhaps this is a ploy to deny or at least delay as many of these pricey rebates as possible?

We received this exact same card and message in the mail today...

I find this to be quite disconcerting; I am familiar with the problems associated receiving rebates from electronic manufacturers (often shop NewEgg), and completed this rebate request meticulously and promptly, in that it is such a large amount ($100.00). The original serial number was taped to the rebate form so that it would not fall out of the envelope inadvertently. I also registered my product promptly with Pioneer.

Perhaps this is a ploy to deny or at least delay as many of these pricey rebates as possible?

Follow-up! Based on a recommendation made earier in this thread, I called Kent at Parago. He was very pleasant. I had taped the s/n cut from the box to the rebate form. When they removed it, the tape must have torn away the bar code. He had me fax him my photocopy of rebate form with s/n taped to it, that I had made before mailing. All is good now, my faith (and $100 rebate)has been restored!

The rebate website lists mine as valid and approved for final processing. The received date is 11/19/10.

Follow-up! Based on a recommendation made earier in this thread, I called Kent at Parago. He was very pleasant. I had taped the s/n cut from the box to the rebate form. When they removed it, the tape must have torn away the bar code. He had me fax him my photocopy of rebate form with s/n taped to it, that I had made before mailing. All is good now, my faith (and $100 rebate)has been restored!

It is nice they provide a tracking number. Few companies do this.

Seems like without calling rebate customer support number (1-888-295-7742), my rebate would be sitting with the "ready for final processing" status forever. They received it on Oct-14-2010 and since then, inspite being valid, the rebate was not processed. Today I've called them and they promised me to mail it by Jan-06-2011. Worth keeping eye on it.

Follow-up! Based on a recommendation made earier in this thread, I called Kent at Parago. He was very pleasant. I had taped the s/n cut from the box to the rebate form. When they removed it, the tape must have torn away the bar code. He had me fax him my photocopy of rebate form with s/n taped to it, that I had made before mailing. All is good now, my faith (and $100 rebate)has been restored!

I received my $100 check today, only 5 weeks!! My (now) $500 AVIC X Rocks!!

Just called the infamous number to check the status as mine has been "n processing" for over two months. The customer service rep appeared to be dumbfounded. "I just don't know why it hasn't been processed sir. There is no reason it should be taking this long." She confirmed my info, "expedited" the issuing of the check and promised that I'd receive it in 14 days. We'll see.

I am calling again tomorrow or calling a lawyer!

Rebate: $100.00 Check

Rebate Information For: XXXXXXX

Promotion: Up to $100 Mail-In Rebate with Purchase of Select Pioneer Navigation Systems (AVIC-X920BT, AVIC-Z120BT)

Submission Type: MAIL-IN

Date Received: 10-09-2010

Status Detail: Your rebate is valid and is scheduled for final processing.

ALMOST 3 MONTHS!!!

I received a call today from Kent Patterson. He told me the person he needs to speak to today in regards to this SITUATION won't be back in the office till Wednesday. I am guessing this should be cleared up in the next week or two. I called him and left a message again today and he called me back about 15 minutes later! I will keep you all updated.. I have the number if anyone needs it PM me!

Just checked my status and the message has changed to the following:

"Your rebate is valid. Please allow up to 30 days to receive your rebate."

So here's what's happened - I called the RebateHQ (or whatever they're called), and their CSR said that the promotion was so succesful that they've run out of money. Seriously. Mine was noted online as being mailed on Dec 26th, and then changed to "sometime soon", and then changed again to "in the next thirty days" after I called and reminded them that "eight weeks" is just that. Not 10, 16 or 24 weeks.

The word "fraud" came up I believe, as well as the fact that the idiots posted the date they received all my info, and that it was all in order.

That of course has long since been printed to hard paper.

So, who's got the money?

Pioneer?

RebateHQ?

One things for sure . . . none of us do.

Good luck, cause' I think we're gonna need it.

Maybe we should all go to the Consumer Electronics Show in Vegas and protest at the Pioneer booth: "Pioneer steals from customers - and their nav is stinky".

It's as good a reason as any to go to Vegas

LOL, interesting idea.

Ok fellas.. the Day has arrived!!

Rebate: $100.00 Check

Rebate Information For: XXXXXXXX

Promotion: Up to $100 Mail-In Rebate with Purchase of Select Pioneer Navigation Systems (AVIC-X920BT, AVIC-Z120BT)

Submission Type: MAIL-IN

Date Received: 10-09-2010

Check Issue Date: 01-06-2011

Check Number: XXXXXXXX

Check Amount: $100.00

Status Detail: Your rebate is valid. Please allow up to 30 days to receive your rebate.

I gotta say Mr. Kent Patterson came through for me!

Sound the trumpets! My pioneer rebate has arrived! Three cheers for persistence, patience and this forum!

Ok fellas.. the Day has arrived!!

 

Rebate: $100.00 Check

Rebate Information For: XXXXXXXX

Promotion: Up to $100 Mail-In Rebate with Purchase of Select Pioneer Navigation Systems (AVIC-X920BT, AVIC-Z120BT)

Submission Type: MAIL-IN

Date Received: 10-09-2010

Check Issue Date: 01-06-2011

Check Number: XXXXXXXX

Check Amount: $100.00

Status Detail: Your rebate is valid. Please allow up to 30 days to receive your rebate.

 

I gotta say Mr. Kent Patterson came through for me!

fascinating . . . I will be interested in hearing what issue date was ACTUALLY written on your check when it arrives 30 DAYS after issue. Where is it being mailed from - the international space station?

Good luck

Hey everyone,

In the mailbox today.... January 14th... THE REBATE HAS ARRIVED!! Sound the bells!

Amazingly, so did mine. Dated January 6 - arrived January 14. It did take two rather hostile phone calls, however. Make sure you mention the "8 weeks" thing.

Got mine the other day too.

Me too.

My Dad and I both got a X920BT in December and mailed in our rebates in mid-January. When I check the status online, nothing shows up for me, but when I check my Dad's status, it says "Household Limit Exceeded" (guess I didn't read the fine print well enough). So, does that mean they just threw out both of our rebates? Will they not even honor one of them?

I eventually got mine, took months. I actually had forgotten about it when it arrived.

Coming full circle back to my own topic....so here's my question. I bought the X920BT back in September I believe. Eventually my rebate did come, I believe it took until November. So now i've since sold that old unit and am close to buying a Z120BT, which now has a rebate that is good through the end of this month (March). So, do I not qualify for a rebate since I bought the X920BT last year and received a rebate on it? This is a new year, and would be a new unit, with a new time frame of purchase for the rebate? Anyone done anything similar and actually received a rebate? I am certain I'm setting myself up for disappointment regardless as the last rebate process only irritated the pi$$ out of me. I feel like calling and asking will only pi$$ me off more because i can pretty much guarantee no one will know the answer.

Just coming back to update my status. I ordered my X920BT in November 2010 and just got my rebate today. Also, the rebate company had no record of my rebate; so whenever I would check the status online, it couldn't be "found." So, don't rely too much on the tracking information I guess. I'm just glad it finally arrived.