OK, I just got off th ephone with RepairTech
http://www.repairtechinc.com/ and was talking to customer service about having an extended warranty on the ACIV-Z1.
All GPS units have ot be sent back to Pioneer Service for repairs, no local repair places will touch them!
Here is how it would play out. During the first year it is covered under the Pioneer warranty and everything would take place directly with Pioneer.
After the first year the extended warranty kicks in and now we would be dealing with ReapirTech. First thing we would do is call RepairTech and file a cliam that out unit was in need of service. They would start a claim with us and Pioneer Repair. We would ship it out to Pioneer ( I did not ask about removal of the unit from vehicle) and get an estimate for the repairs that are needed.
Once RepairTech is told about the estimate they either approve it or not. The would not cover damage from: Impact, liquid or sand damage (spilled drink on unit or got sand in unit from beach for example), or any kind of customer abuse.
Once you get approval the unit gets repaired and YOU pay the bill. The unit gets shipped back to you. You then fax in a paid in full reciept and Repair Tech reimburses you for the total cost. I asked about shipping BOTH ways and after checking with someone she said that shipping is also paid for by RepairTech.
They have no idea on how long it would take Pioneer Service to recieve and estimate and repair the unit but she said that her end does not take that long. They process claims every day, so it should not take too long to recieve your reimbursment.
That should be the process in a nut shell, if I remembered the conversation correctly. If you have any questions you should give them a call: "Contact us anytime, - day or night. Just call our Customer Care Center at 877-418-TECH (8324). If you reach us after hours or we are experiencing heavy call volume, please leave a message and one of Customer Care Team members will get back to you within one or two business days."