I just hooked up my 4000NEX today, and I have everything working fairly well, except for one absolutely major issue: I get no audio output over the car speakers when making or receiving a phone call over my iPhone 5.

Here's what's weird:

• Bluetooth audio works (if the cable is not plugged in)
• iPhone over USB works
• I get full readout on the display when making calls
• The phone book & history works
• When making or receiving calls, the caller can hear me over the mic connected to the NEX unit
• I never hear ringtones over the car audio (but the phone itself will ring)
  However, I do hear alerts, like messages, which duck the audio levels!
• I never hear the other party over the speakers
• I can switch between other connections (speaker phone or earpiece) and hear the other party
• I've deleted and recreated the bluetooth connection on both the phone and the NEX
• I've rebooted the phone (normal reboot) and the NEX has been restarted several times

I'm pretty much at a loss, right now, because it's the only thing that just doesn't work at all.

Has anyone had a similar issue? Or is it time to call Pioneer?

Does this happen when you make or receive a call or both?

OverZealous, I had two problems at first, the other party could not hear me and i could not hear them. All i did was increase the volume via the volume button while i was talking  and heard them, then i hit the mic button on the screen and it had 3 settings as i recall, i set it to loud and now every thing works great. try touching the mic icon, each touch increases the mic volume, and little green lights show up as the volume increases or decreases. 1 light=low volume, 2 lights= medium volume, 3 lights =high volume. I hope your problem is this.

Is there a way to set the mic volume to default to 3 lights? Mine reverts to 2 lights.

Thanks for the feedback:

@VBLUE42: Either receiving or making calls, same issue.

@joemamma1954: I've tried cranking the audio up (which terrifies me, since I've already blasted myself trying to figure out a different issue ), but it didn't help.  I tried this both on the phone and on the NEX.  I'll try it again, today, just to make sure I didn't mess something up.  The mic appears to be working just fine, thankfully.

The one thing I was going to try today is to use the "Clear Bluetooth Memory" option on the NEX.

Update: I think it's the Pioneer unit (or how I installed it somehow).  I tried connecting an Android phone over bluetooth, and had the exact same issue (mic works, but I get no audio from the other party).  I also tried hooking my iPhone back up to an older bluetooth module I used, and it worked fine.

I also did the bluetooth reset.  Basically, the NEX unit refuses to output audio during a phone call over speakers.

(I also have something wrong with the installation, because I'm getting a constant hiss out of the speakers, no matter if something is on or not.  I know the wires are set up right for the speakers, but maybe I screwed up something else.)

Also: I should probably move this to a different thread. 

Works fine for me with calls; no problem at all either way.  I get both the caller audio out the car speakers and the mic works.

If you're not getting caller audio the problem is likely in your phone firmware.  Note that there are TWO profiles for Bluetooth that have to both work -- A2DP is for high-fidelity audio like streaming music, but that's NOT USED for phone calls.  Thus, that you can stream music does NOT mean the phone is correctly connecting for voice call audio routing.

what vehicle is it installed in? If It's a Chrysler that is factory amplified and you are retaining the factory amp by using a metra adapter, then what may be happening is all the audio is actually coming from the rear outputs of the radio. The front outputs are not really used by the metra adapter. The telephone audio over Bluetooth is only sent out over the front outputs of the Pioneer. So since the cars amp never sees the front outputs you don't hear the phone call. The simple fix is to reverse your speaker connections. Hook front to rear and rear to front. Then you'll hear the phone call. A simple way to test if this is the problem is to turn the radio on to any input and adjust the fader all the way to the front. If you get little or no sound then this is the problem. Hope this helps.

@Thebrain.sherwood: You hit it right on the nose.  I was (very literally) just writing this second in to mention that I got it resolved with help from Crutchfield.  Their suggestion was to hook the NEX's front to the car's rear, and tape back the other two sets.  Et voilà! The phone audio works perfectly.

This (sadly) didn't fix the hiss, but I couldn't work on it any later, so I'll have to worry about that in the future.

Thanks to everyone for your help!  Now I'm waiting patiently for the CarPlay update.

Happy you got it fixed, did u crank up audio levels? For inputs and such, if u did u might want to try lowering input levels to see.

@tekki: No, in fact I had performed a factory reset at one point.

The hiss occurs even when the NEX is in the "off" state, which makes me think it's related to the factory amp setup.  It may be something I can wire, or it may be something I have to live with.  I'll look into that more when I get a chance.

@tekki: No, in fact I had performed a factory reset at one point.

 

The hiss occurs even when the NEX is in the "off" state, which makes me think it's related to the factory amp setup.  It may be something I can wire, or it may be something I have to live with.  I'll look into that more when I get a chance.

could it be the hu fan?

@sukanas: It's coming from the speakers themselves, so I don't think so.  As long as there is accessory power, the speakers hiss (not hum or buzz, but "shh" like amplified static).

Most factory amps (and more than a few aftermarket ones) have a noise floor that is nothing to write home about.  ~80-85db is typical and while that's decent by historical standards (and is inaudible in most cars on the road while moving) while SITTING with the engine off you can definitely hear it.  If you have the gain turned up on an aftermarket amp you'll DEFINITELY hear it, which is one good reason (if you have 4v or 5v outputs, as the NEX units do) not to do that!

What you want to see is a noise floor ~100db down @ 1 watt, NOT at rated power. There are a FEW car amps that get there (some of the high-end Alpine stuff, for example) but bring your checkbook -- they're not cheap, and check those specs CAREFULLY -- there's a lot of trickery with S/N's being quoted against rated power instead of the standardized 1 watt output.

One general issue -- Pioneer doesn't have a spec I can find on their preamp S/N.  That's kinda crappy IMHO as it should be something they publish and will stand behind.  They DO claim a 91db S/N @ 1 watt for their internal power amp -- but on a clean signal the internal amp only makes 14 watts (1% distortion limit, which is ok in a car but high for a quiet environment.)

I suspect it's the factory amp that's producing the hiss; the only real fix is going to cost you some money, as the inexpensive options (e.g. the Alpine 45w Class D unit) will also be audible in a non-running car.

My dads 2013 Lincoln MKZ has a high piched nosie in the rear speakers when the music is at a low level or off but since he is older and sits in the front seat it doesnt bother his, it would me!

@Thebrain.sherwood: You hit it right on the nose.  I was (very literally) just writing this second in to mention that I got it resolved with help from Crutchfield.  Their suggestion was to hook the NEX's front to the car's rear, and tape back the other two sets.  Et voilà! The phone audio works perfectly.

 

This (sadly) didn't fix the hiss, but I couldn't work on it any later, so I'll have to worry about that in the future.

 

Thanks to everyone for your help!  Now I'm waiting patiently for the CarPlay update.

I too have a Chrysler and I used the PAC-AUDIO harness with Premium System. Works flawless and no hissing.

@tickerguy: That's pretty much what I think is happening.  I figure it's a combination of:

1. The hissing is only really audible when the car is off & there's no music/audio playing
2. The original radio sent a signal to disable the amp when the radio was off (or maybe even had no output)

I figure #2 because the OEM radio was able to handle F/R fading, even though it only had 2 inputs.  The reason this is so noticable is there's nothing disabling the amp, so it's always outputting something.

I'll probably still give Crutchfield a call, since they appear to have dealt with this setup before.  (Free tech support is pretty nice.)

@drenyce311: It's not a loud sound, have you heard it hiss when the car is off, and nothing is playing?  This is on a 2007 Jeep Patriot, with the Boston Acoustics sound (but not the nav system).

Thanks again for all your suggestions!

@tickerguy: That's pretty much what I think is happening.  I figure it's a combination of:

1. The hissing is only really audible when the car is off & there's no music/audio playing
2. The original radio sent a signal to disable the amp when the radio was off (or maybe even had no output)

I figure #2 because the OEM radio was able to handle F/R fading, even though it only had 2 inputs.  The reason this is so noticable is there's nothing disabling the amp, so it's always outputting something.

 

I'll probably still give Crutchfield a call, since they appear to have dealt with this setup before.  (Free tech support is pretty nice.)

 

@drenyce311: It's not a loud sound, have you heard it hiss when the car is off, and nothing is playing?  This is on a 2007 Jeep Patriot, with the Boston Acoustics sound (but not the nav system).

 

Thanks again for all your suggestions!

I never actually noticed. I will check later on my way to work. 

Guys,

I have a 2007 miata with bose and installed the avic-5000nex. I used the harness adapter and dash kit per metra site. The install went well, no issues. the balance, fade and all is working properly and the microphone accepts voice commands. The bluetooth for phone calls is not working properly, and there is no audio for phone calls. No ringing, coming or going audio. It works for BT audio, so the A2DP portion is working. My phone is a galaxy s4. I believe I went through the manual, but i cannot find any special settings that may be wrong. smartphone setup is other and wireless/BT. It also would not work in the same manner with a droid ultra.

J

Did you try the solution that fixed the issue for the forum member from above?

Did you try the solution that fixed the issue for the forum member from above?

Yes,  I tried cranking the volume and checked the mic level as well. No luck.

Thats not the solution Im referring to. Read the first few comments from this page.

Thats not the solution Im referring to. Read the first few comments from this page.

I have done the initial connection. Then I deleted both from phone and nex(clear BT memory). Cycled power on both. Tried pairing from phone. Repeated same steps pairing from receiver. I then used the arrow refresh in connections list. I then tried to download "bluetooth auto connect" and repeated all steps above again. Is this what you are referring to vblue42? Did I misunderstand a previous post? Sometimes I think I'm doing what someone has explained, but I'm not actually doing it.

@Thebrain.sherwood: You hit it right on the nose.  I was (very literally) just writing this second in to mention that I got it resolved with help from Crutchfield.  Their suggestion was to hook the NEX's front to the car's rear, and tape back the other two sets.  Et voilà! The phone audio works perfectly.

 

This (sadly) didn't fix the hiss, but I couldn't work on it any later, so I'll have to worry about that in the future.

 

Thanks to everyone for your help!  Now I'm waiting patiently for the CarPlay update.

Are the Chrysler and Mazda premium systems alike? Just curious. I'll try it when the car is in front of me again.