i called today and used ZWINBACK. $77.00 for a year

Nice Which number did you call and about what time of the day was it?

I ask because after a certain time of the day, the calls get routed to other countries and I have a feeling that the reason some folks are getting rejected is because they aren't hitting the right call centers...

The receiver in my truck ($77/yr) I got that deal when I called at night and hit a call center in the Phillippines. It took a couple of calls, but I finally got it.

My wife's receiver (3 yrs free) I hit a US call center and got it. All the calls before the US call were overseas and no one knew about the promotion because it had to do with cars sold in the US.

Anyway, good for you on renewing at the same $77/yr rate, that gives hope for the rest of us

i called today and used ZWINBACK. $77.00 for a year

worked perfectly for me again as well. They asked no questions when I mentioned the price, internet, and the code. I also added Howard for an additional $45

i called today and used ZWINBACK. $77.00 for a year

 

Nice Which number did you call and about what time of the day was it?

I ask because after a certain time of the day, the calls get routed to other countries and I have a feeling that the reason some folks are getting rejected is because they aren't hitting the right call centers...

 

The receiver in my truck ($77/yr) I got that deal when I called at night and hit a call center in the Phillippines. It took a couple of calls, but I finally got it.

My wife's receiver (3 yrs free) I hit a US call center and got it. All the calls before the US call were overseas and no one knew about the promotion because it had to do with cars sold in the US.

 

Anyway, good for you on renewing at the same $77/yr rate, that gives hope for the rest of us

i called today and used ZWINBACK. $77.00 for a year

 

Nice Which number did you call and about what time of the day was it?

I ask because after a certain time of the day, the calls get routed to other countries and I have a feeling that the reason some folks are getting rejected is because they aren't hitting the right call centers...

 

The receiver in my truck ($77/yr) I got that deal when I called at night and hit a call center in the Phillippines. It took a couple of calls, but I finally got it.

My wife's receiver (3 yrs free) I hit a US call center and got it. All the calls before the US call were overseas and no one knew about the promotion because it had to do with cars sold in the US.

 

Anyway, good for you on renewing at the same $77/yr rate, that gives hope for the rest of us

Is this 3 yr xm deal still going on?

Can't say for sure. When I found it around Christmas last year, the advertisement said that it started in summer 2008, so as of Christmas 2008 it was.

Just called and activated using ZWINBACK. Just told the guy I had a code for $77 a year and had no problems using it.

Just called and said I saw the 77.00 / year deal online and told them I would like to go with that. No questions, no problems, and didn't even have to give a code!! Thanks AVIC 411!!!

I have had the 77$ a year thing for like 6 months. It's not even worth that much. Sound quality sucks.

man, sounds like a 48 kbps mp3 file...

But, I got a pretty good deal with the coupon, so thanks for that.

just got a flier in the mail to come back to XM for $4.99/month up to 4 radios. Looks like I will be getting rid of sirius

there is not coupon code, but it says "we want you back"

Okay, so after a few calls and getting nowhere over the weekend, I finally cracked the code

You can renew at the $77/yr rate, but you cannot do it through the regular call center because they will tell you till they are blue in the face, that it is only available as a one time promotion.

What you have to do is when you call about the renewal and they tell you the new regular rate $142.??, you make mention of cancelling your subscription because you can't afford it, or it's too expensive or something to that nature.

IMPORTANT - When the CSR asks you if you are thinking of cancelling, say YES. Don't tell any stories, don't hem and haw, just be straight to the point and let them know that you find the full priced rate to be too expensive. They will then transfer you to a different department.

Once you're in the second department, you will be asked again why you are cancelling. Tell them the same thing. It's almost like the CSR's are reading from a script and feeding you lines. Go with the flow The calls are recorded, so they cannot legally offer you alternatives up front. They have to ask you questions. In order to keep you as a customer, they will then start the bargaining. They will offer you a yearly subscription at half price. This is the $77/yr rate. In my case, that's just what I wanted, so I said YES. He immediately thanked me and started changing my account to reflect that my first radio will be renewed at the same rate as it was last year.

It's just that simple.

Now, from all the research I've done, I've found that it's the US call center(s) that starts the process. When you get transferred to the second place that helps you out with rates instead of cancelling, it's mostly overseas; in my case it was Jamaica.

I've seen a 90%-95% success rate using this number 1800-347-0600 during business hours.

I called 1877-228-9058 more than ten times over the weekend and ended up in three different call centers; Phillipines, India and Trinidad. All calls were denied renewal at the promo rate and 7 out of those ended with me saying "well I guess I'd like to cancel..." and the CSR saying "okay". No bargaining, no transfer to the cancellation dept.

Bottom line, don't call the 877 number, call the 800-347-0600.

At the start of my call this afternoon, I had two radios on the account. 1 My truck (up for renewal) and 2 my wife's truck (3 yrs free). I also had a $35 credit because of a billing adjustment from last year.

I added a radio for my motorcycle (#3) and got that at the $77/yr rate. So after all was said and done, I should have had to pay $77 for #1 renewal + $77 for adding #3 - $35 credit = $119 for two radio's for one year...not so!

The guy was so helpful and admitted that he was doing this because I was so cooperative on the phone, that he credited my account $50, so that put me at $69 total for two radios with a one year subscription Plus of course the wife's 36 month free service

Thanks XM

Tried to use the 77year/plan but they denied it. Im using the GEX-920xm I Bought online from someone, the guy told me its only for new or oem xm radios they do it for. He did give me 3 months for $15 and told me I could cancel after that so I don't get charged the regular rate.

Should I just call after the 3 months and ask for the $77/plan or what? I called twice and talked to 2 different people hoping one of them were gonna give me the deal but none of them budged..

Call again and say this; "I was just doing some online research and I saw that XM is offering a one time only, one year subscription for $77 by using the ZWINBACK (spell it out) code and I would like to take advantage of this."

Did you call the 800 number I posted above, during business hours? If so, then keep trying.

FYI all of my radio's are Pioneer GEX-P920's. My truck and my wife's truck are refurbed units from Ebay and the third one that I just activated today was used from ebay. None were new, none are OEM.

Stick to your guns, it will work.

what about the free 36 month? you think that can work with a new 920?

Just called XM and got 3 months free. I just told them I brought a new chevrolet tahoe and the dealer told me to call for the trail service. Didn't get the navtraffic b/c I would have to pay $9.99 b/c my xm was free.

Just signed up on the 4th of July, 2009. Mentioned I had a code for $77 a year. She activated my tuner and never asked for the code. Cool deal................

WINBACK code is still good. Not sure if he just gave it to me but that's what I told him. I just used it today with no problems, $77 for the year. Def call the 800# and not the 877.

On a side note, after July 29th of this year, the XM guy told me that there will be a $5/month royalty charge. As long as you have the year contract, you will have that same rate until next year. Then you will see the additional 5 spot on your bill. So, that makes the package I want $17.99 a month? Humm, I don't think so. I'm already sceptical about paying for radio, I am enjoying the XM so far though.

Called the 800# and told rep I got an offer in the mail to comeback for 5 months for $20 but I couldn't find the letter however she activated my f90bt no questions ask. I asked about the 1yr for $77 which she was going to put on but I just couldn't pull the trigger with paying so much but b4 the royalty thing kicks in on the 30th I may call back and get that instead. It was super super easy.. it's as if she didn't care she just wanted to get me off the phone which is how I like my CSR to be.

Dammit. I wish I had looked at this thread earlier, what a moron!

After paying $28.92/mo for the last 9 months (2 radios + NavTraffic + 128K XM Online), I called today and got $77/year for each radio, no if's/and's/but's. Thanks for posting this, saving a ton (now).

Okay, so after a few calls and getting nowhere over the weekend, I finally cracked the code

You can renew at the $77/yr rate, but you cannot do it through the regular call center because they will tell you till they are blue in the face, that it is only available as a one time promotion.

 

What you have to do is when you call about the renewal and they tell you the new regular rate $142.??, you make mention of cancelling your subscription because you can't afford it, or it's too expensive or something to that nature.

IMPORTANT - When the CSR asks you if you are thinking of cancelling, say YES. Don't tell any stories, don't hem and haw, just be straight to the point and let them know that you find the full priced rate to be too expensive. They will then transfer you to a different department.

Once you're in the second department, you will be asked again why you are cancelling. Tell them the same thing. It's almost like the CSR's are reading from a script and feeding you lines. Go with the flow The calls are recorded, so they cannot legally offer you alternatives up front. They have to ask you questions. In order to keep you as a customer, they will then start the bargaining. They will offer you a yearly subscription at half price. This is the $77/yr rate. In my case, that's just what I wanted, so I said YES. He immediately thanked me and started changing my account to reflect that my first radio will be renewed at the same rate as it was last year.

It's just that simple.

 

Now, from all the research I've done, I've found that it's the US call center(s) that starts the process. When you get transferred to the second place that helps you out with rates instead of cancelling, it's mostly overseas; in my case it was Jamaica.

 

I've seen a 90%-95% success rate using this number 1800-347-0600 during business hours.

 

I called 1877-228-9058 more than ten times over the weekend and ended up in three different call centers; Phillipines, India and Trinidad. All calls were denied renewal at the promo rate and 7 out of those ended with me saying "well I guess I'd like to cancel..." and the CSR saying "okay". No bargaining, no transfer to the cancellation dept.

Bottom line, don't call the 877 number, call the 800-347-0600.

 

At the start of my call this afternoon, I had two radios on the account. 1 My truck (up for renewal) and 2 my wife's truck (3 yrs free). I also had a $35 credit because of a billing adjustment from last year.

I added a radio for my motorcycle (#3) and got that at the $77/yr rate. So after all was said and done, I should have had to pay $77 for #1 renewal + $77 for adding #3 - $35 credit = $119 for two radio's for one year...not so!

The guy was so helpful and admitted that he was doing this because I was so cooperative on the phone, that he credited my account $50, so that put me at $69 total for two radios with a one year subscription Plus of course the wife's 36 month free service

 

Thanks XM

Worked perfectly!! Thanks.

+1. Those steps worked perfectly. I went from what was going to be $150 + ~90 = $240 for 2 radios down to $77x2=$144.

Not bad for a 10min phone call. Thanks!

Tried to register today and I was told the ZWINBACK code was good and they will honor it. I asked to add best of sirius and they told me it is not possible to do it with the code. They wanted to go back to $16.95/mth for XM & Sirius plus tax.

Has anyone done this before? I told the rep I will need to reconsider and got off the phone.

Someone here said they added sirius for $45 more.

Please help. Thanks

FYI: The ZWINBACK code is still good but the price is not $77 anymore, but $88.78.

edit: Sorry it's still $77 plus tax = $88.78

Ok guys I just tried this using the method big-fokker wrote about and they told me this was for a one time 77 a year for one year only and that the price will reset once that year is up. Just need to clarify, do you guys, how have gotten this promo, have to call back at the end of the year and threaten to cancel to maintain that price or is this a true 77 dollars a year thing.

Ok after PMing a few people on here and looking over several other forums on this matter it does appear this is a one time yearly rate. Which means at the end of the year term they will auto renew you at either the quarterly or yearly rate. Several people on other forums have reported that they just call at the end of the term every year and threaten to cancel and get a renewal of 77 dollars a year. Several people have stated that they are on their 4th or 5th year with this promo. I went ahead and went with the plan and will try this again this time next year. Funny enough, I had a 60 dollar credit on my XM account that showed up last month that I didn't even know about. I of course applied that to the amount I will be paying for the year.

I was on the 5 month for $20 promo and it ended in december so I called to close my account and was given another 4 months until april. In april I will call again to close the account and if I don't get anything else to keep me I will close the account and call back within a couple days to use that comeback coupon again.

OK today is 2/12/2010 I just hooked up the gex p920xm to my x910 I called the 877 number they would not give me any promo so I called the 800 # listed in this forum and she offered to give me the $77 a year plus $11 in royalty total $88 and she would credit $12 for using visa. BUT here is the best part she could not find my radio ID # so she transferred me to customer service and after finding my radio I advised her that the other woman agreed to give me $77 a year and $12 for using a visa card and she gave it to me forgetting about the royalty charge so final total $64 for the year YEAH. Thanks to all you guys for keeping this site going .