I would just like to thank you so much, man! I bought my car off the lot w/ the 930BT already installed. I put a new battery in my car and it asked for a password that I had never received. Called Pioneer and they said I had 2 options: contact the old owner or send it in to them. With no way to contact the old owner, I was going to send it to them. I'm glad I came across this post. Your step by step really helped. Thank you, again!