I am new here, but I had the same issue about 3 weeks ago. I also purchased a 'reset' process and files from ebay. It may be the best $35.00 I have spent in a while. The process requires a SD card (32gb max) as the card must be formatted fat32, and files placed on the SD card.
It looks like the files boot the system into a factory menu system with lots of 'options'. I looked around, but followed the instructions and it worked. The reset is not a full reset, as my photos used for backgrounds were still there as were the bluetooth settings. But the password and password request were gone!!!
