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About MostlyPepper

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  1. You’re welcome! I emailed them again yesterday and they stated that their engineering team was unable to reproduce the issue until recently. Frankly, I’m surprised they’ve let it go on for this long. Thanks! I’ve been using google maps in the meantime. It’s a bit of a pain without multitouch available.
  2. The communication between employees at NNG has to be incomprehensibly poor. I have been passed back and forth claiming that it’s not an issue...I finally got it acknowledged. Fingers crossed @sushi714
  3. @sushi714 Naviextras claims it’s an issue with AVICSync. needless to say, I’m back to being lost
  4. I was hoping so! I reached out to the guy in support that's been helping me for an update today. I just don't understand how this isn't a bigger priority for them? Currently I'm working with Pioneer who claims that Naviextras is aware I called their support number (be prepared for a long wait) and just explained that the traffic feature wasn't working. Evidently, it's only working on androids, but not iPhones.
  5. Pioneer has spoken to Navi Extras and their engineers are looking into the issue
  6. Spoke to Pioneer yet AGAIN. They state that the traffic issues are popping up on Apple Devices and not Android. See screenshot
  7. @sushi714 can you check in your headunit, under ‘content’ in your Nav settings menu. Scroll down to Traffic. Can you take a pic of that screen? It should have iheartmedia 1.0, 2.0, navteq Traffic. My navteq traffic licenses are red and NOT ACTIVE. maybe this is the issue?
  8. Got absolutely no traction this week on this issue. NNG has not yet gotten back to me, and calling Pioneer has them passing the buck back. Does ANYONE know how to resolve this issue?
  9. My license is currently being reviewed by the technical team. You’d think they’d make it higher priority? @sushi714 maybe we’re the only ones that use it
  10. I think you’re right...something about the licenses aren’t right. I’m on iOS, and I have everything set to auto update.
  11. NNG requested my zipped license folder. Waiting to hear back
  12. Hmm... now the TomTom logo is gone from the screen
  13. Haha go Sox! I still have no clue. Today I spoke to TomTom that claimed it was Pioneer’s problem because they licensed the traffic info to Pioneer. I called Pioneer and the rep told me to update my app (yay they still update it!) and to reassociate my phone with the headunit. It didn’t work. I called back and the second guy told me he hadn’t heard about any issues and to contact NaviExtras. I emailed Naviextras and am waiting to hear back.
  14. Hey Sushi, just posting to let you know that I’m having the exact same issue. I spoke to TomTom about it, and they claim that there are no US issues. I checked my subscription and also uninstalled and reinstalled
  15. Hi guys, would anyone know how to remove the inactive map files? Or reset the internal memory?
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