xSoul

Hello everybody in mid-december I had to send my z9200dab for assistance due to problems with the SD card. Being under warranty, they fixed it with no problems. Today I extract the SD card to do a clone/backup without success. The PC does not detect the SD card. How can I fix this or how can I do this clone/backup? On the Piooner website I found the FW update for the z9100. If this FW is compatible with my z9200, how can I make it bootable? thank you all and happy new year