Did you discuss what their course of action would be if your new unit did the same. I purchased mine through Crutchfeild with their extended warranty. If they would give me my money back, I would take it in a heart beat. This is such a rip off. I really don't want to spend the time to remove, reinstall a new unit, lose all the time I spent ripping my cd's, lose all the time I spent adding in my phone book one at a time and most importantly, loose my bypass for something that is probably going to do the same thing.