Thanks for the suggestion, I tried reseating it and got no joy. I think after reading some other posts that it might be my off brand cable from Amazon. I bought this cable for my unit before this a Kenwood DDX418 and it worked for audio and video fine on that unit but apparently not on this unit. I'll have to try the Pioneer one if I decide to keep this unit. I'm still not 100% on this yet, I have to decide if I want to live with the short-comings just to have the good bluetooth handsfree. I loved the Kenwoods interface compared to this unit but the handsfree audio was absolutely terrible.