Termist Posted January 9, 2007 Report Share Posted January 9, 2007 January 3, 2007 Dear Valued Customer: Re: Upgraded Flex-Cable for Flip Screen in Navigation Models AVIC-N1 and AVIC-N2 We would like to inform you of a potential service issue with Pioneer's AVIC-N1 and AVIC-N2, inform you of our plans to resolve this service issue, and ask for your help in notifying consumers. If a consumer is not experiencing any issues currently, there is no need for the consumer to take immediate action because the one-time fix to resolve the service issue will be available if an AVIC-N1 and AVIC-N2 later experiences the service issue. Importantly, the service issue does not pose any health or safety risk. Pioneer is aware of a potential issue with the flex-cable powering the flip screen to the AVIC-N1 and the AVIC-N2. After a number of power cycles, the cable has been observed to fail and cause the unit to malfunction (symptoms may include, but are not limited to, the flip-screen becoming blank) -- flex-cable failure can only be confirmed by Pioneer; standard service charges may apply for service issues not related to the flex-cable upgrade. This issue may affect almost all AVIC-N1 units and AVIC-N2 units. Please contact Pioneer at the number listed below if you have a question about whether your AVIC-N1 or AVIC-N2 unit is affected by this issue, or if a specific malfunction affecting your AVCI-N1 or AVIC-N2 is related to this issue. To address this issue, Pioneer is providing a one-time cable upgrade to consumers for their AVIC-N1 and AVIC-N2 at no charge to consumers for parts and labor. Pioneer will offer the free upgrade either upon request or automatically if an affected unit is serviced for another reason. Pioneer will exclusively perform the free cable upgrade for all units (i.e., no other service facility should perform the cable upgrade). If you own an AVIC-N1 or AVIC-N2 and you are experiencing the service issue, please contact Pioneer Customer Service toll free at 800-421-1603 to arrange for the cable upgrade. Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time). Customers who have paid for the cable upgrade are eligible for reimbursement of certain service costs if sufficient proof of service can be provided -- please contact Pioneer at the above-listed phone number for more information regarding reimbursement rules. Customers can also review FAQs regarding this service issue. Click here to view the FAQs. We sincerely apologize for any inconvenience this service issue may cause you, and we thank you for your cooperation and continued support of Pioneer. Sincerely, Pioneer Electronics (USA) Inc. Quote Link to post Share on other sites
Termist Posted January 9, 2007 Author Report Share Posted January 9, 2007 Basically for those of you guys who are too damn lazy, ignorant, and/or illiterate to read... Pioneer will replace your RIBBON for FREE! It doesn't even have to be defective when you send it in. Quote Link to post Share on other sites
whtcrxghst Posted January 9, 2007 Report Share Posted January 9, 2007 Although it does mention that if its not defective now, there is no reason to get it fixed, and you can still get it fixed in the future if it does have ribbon problems if you wait Quote Link to post Share on other sites
tillithz Posted January 9, 2007 Report Share Posted January 9, 2007 thanks for the shortened version, i did read it myself but didnt think the thread needed a comment at the time. pretty self explanatory. but good job on displaying the info for the others. Quote Link to post Share on other sites
jdunphy23 Posted January 11, 2007 Report Share Posted January 11, 2007 I called Pioneer about this as soon as I received it. Basically I told them that I would like it fixed/replaced right now because I would rather not have to worry about it breaking one day and me not being without it. They then told me that it would only be replaced right now if it was defective, but if and when it does break, then they will replace it for me. At that point I asked them what would happen to me if this breaks on me in 7 years and at that point they no longer make or stock this cable or if they were out of business. The lady on the other end had no answer and told me to have a wonderful evening. Kinda messed up.......... Quote Link to post Share on other sites
tillithz Posted January 12, 2007 Report Share Posted January 12, 2007 not really messed up, 7 years? come on man, you didnt play "what if" when you bought it, why play what if with 7 years now? take some responsibility in YOUR product. if its broken, you got a valid claim, if it isnt, you got nothing. Enjoy your product. You cant very well ask someone even pioneer, to fix something that isnt broken. I am sure there are many units that have not been repaired and are still working on original cable. such as yours. IF and WHEN yours breaks, take care of it, have pioneer warranty it if its something covered, otherwise buy some other product so you dont have to worry about 7 years from now. Quote Link to post Share on other sites
forklift Posted January 17, 2007 Report Share Posted January 17, 2007 already had it done Quote Link to post Share on other sites
Glex25 Posted January 17, 2007 Report Share Posted January 17, 2007 For those that had it done. Do they do any software updates on it? or for that matter any maintenance on the system while its there? I'm sending mine in but im afraid of them updating the software then disable my in motion video Quote Link to post Share on other sites
forklift Posted January 18, 2007 Report Share Posted January 18, 2007 they had to fix a few things and replaced that piece if Im not mistaken. I had parts of the screen blanking out and the face not working and got no updates Quote Link to post Share on other sites
PaisanNYC Posted January 18, 2007 Report Share Posted January 18, 2007 I never did receive the email from Pioneer even though i did register the product online (and it's still listed on my support account on Pioneer's site). I am assuming my N3 has the newer flex cable since my manufacture date was like Feb 06 or something Quote Link to post Share on other sites
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