IntrusDave Posted January 9, 2015 Report Share Posted January 9, 2015 Attempting to update my brand new Pioneer AVIC-8000NEX, I have run the SyncTool on the device, Then run the Naviextras Toolbox to update. The Toolbox says that the update completed without errors. When returning to the car and running SyncTool again, I get an error "An error occurred while initializing." Can you point me in the right direction to get my maps updated? I have tried 3 different 8GB USB flash drives, formatted both NTFS and FAT32. Thanks in advance. Quote Link to post Share on other sites
jhren Posted January 10, 2015 Report Share Posted January 10, 2015 I have yet to do a complete "cycle", so I have not had the same experience... yet. I can think only two possibilities, though: 1) IIRC, you have to turn AV off, and 2) someone posted in another thread that Pioneer was aware certain units would not update, and they are working on a patch (ETA TBD, as usual... ) Quote Link to post Share on other sites
IntrusDave Posted January 10, 2015 Author Report Share Posted January 10, 2015 Thanks for the response. I will try turning the AV off today and see if that helps. Quote Link to post Share on other sites
OrlandoTragic Posted January 10, 2015 Report Share Posted January 10, 2015 The same thing is happening to me on my 8000-NEX as well. Been in touch with Pioneer support, who have been useless. Quote Link to post Share on other sites
IntrusDave Posted January 10, 2015 Author Report Share Posted January 10, 2015 No go here. I tried with AV off. I've also tried leaving the car on and not restarting the nav while I updated on the PC. Quote Link to post Share on other sites
IntrusDave Posted January 12, 2015 Author Report Share Posted January 12, 2015 Pioneer responded to me today. They stated that it is a known issue and that they are working with Naviextras to fix it. Quote Link to post Share on other sites
OrlandoTragic Posted January 13, 2015 Report Share Posted January 13, 2015 I wonder if they will ever actually do something. Pay $1,200 for a "top of the line" headunit, and then this. Lol. Quote Link to post Share on other sites
sofakng Posted January 14, 2015 Report Share Posted January 14, 2015 Where are you guys seeing a map update for the 8000NEX? Quote Link to post Share on other sites
OrlandoTragic Posted January 14, 2015 Report Share Posted January 14, 2015 Where are you guys seeing a map update for the 8000NEX? NaviExtras Toolbox software. Quote Link to post Share on other sites
sofakng Posted January 14, 2015 Report Share Posted January 14, 2015 Do you see this on the website or do you have to download the software? I'm looking on naviextras.com and I see the AVIC-8000NEX but it doesn't show any extras at all. Quote Link to post Share on other sites
OrlandoTragic Posted January 14, 2015 Report Share Posted January 14, 2015 You have to download the software. Don't worry, its a moot point right now anyway since the update is broken. Quote Link to post Share on other sites
IntrusDave Posted January 14, 2015 Author Report Share Posted January 14, 2015 Naviextras Emailed me this morning, asking for a zip file of the synctool folder. Maybe they will actually help. Quote Link to post Share on other sites
OrlandoTragic Posted January 14, 2015 Report Share Posted January 14, 2015 Naviextras Emailed me this morning, asking for a zip file of the synctool folder. Maybe they will actually help. That's what they did for me too. Nothing came of it - just got an email today letting me know its a known issue they're working on. Quote Link to post Share on other sites
jhren Posted January 15, 2015 Report Share Posted January 15, 2015 That's what they did for me too. Nothing came of it - just got an email today letting me know its a known issue they're working on. Well at least we know they're [claiming to be ] working on it. The downside, even if they get it figured out, is it may be on the HU side of it and require a firmware update. Pioneer may wait for more issues to resolved before a firmware update is issued. Quote Link to post Share on other sites
efenska Posted January 16, 2015 Report Share Posted January 16, 2015 Which USB port are you using for the update, and are you doing it through a cable or are you plugging the USB stick directly into the back of the HU? The way I have mine installed, USB-1 has a lightning cable connected, and USB-2 has a M-F USB cable running to the glove box. Given the finicky nature of what's plugged into USB-1/2 if/when CarPlay is running, or if (attempting to) use AppRadio via HDMI/USB, I wanted to make sure there's not some unwritten rule about which port has to be used. I have a ticket open with Pioneer on this as well. Quote Link to post Share on other sites
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