BigCiX Posted August 6, 2015 Report Share Posted August 6, 2015 For those of you that sent your units in due to upgrade errors. Pioneer takes their time processing the units so be prepared to use your stock decks if you have them. Here's my updated info: Sent in on Monday July 27th (Bakersfield, Ca) Received by Pioneer (Long Beach, CA) on July 28 (10:19am) Processed for repair on August 3rd As of today it's still in repair process. It took Pioneer almost one week to even scan my unit to start repairing it. Tomorrow will be day 3 in repair status. It should take minimum of 1 day to upload the software back into the internal sd storage. Patience is the key when dealing with these guys. I really didn't expect this from Pioneer (maybe Alpine) for being such a big company. I'll update this when my repair status has changed. Quote Link to post Share on other sites
TheEdge Posted August 6, 2015 Report Share Posted August 6, 2015 Not too bad for me. I send in my 8000NEX last week and they received it on Monday the 3rd. It showed In Evaluation Process this afternoon, the 5th. We will see. Quote Link to post Share on other sites
BigCiX Posted August 6, 2015 Author Report Share Posted August 6, 2015 Not too bad for me. I send in my 8000NEX last week and they received it on Monday the 3rd. It showed In Evaluation Process this afternoon, the 5th. We will see.Is evaluation after the repair process? Quote Link to post Share on other sites
BigCiX Posted August 6, 2015 Author Report Share Posted August 6, 2015 Repair complete as of 10:00 am this morning. Waiting on shipment. Quote Link to post Share on other sites
TheEdge Posted August 6, 2015 Report Share Posted August 6, 2015 Is evaluation after the repair process? No, I am waiting on the evaluation get get a quote for the out of warranty work. What was your repair cost, if you don't mind sharing. Quote Link to post Share on other sites
BigCiX Posted August 6, 2015 Author Report Share Posted August 6, 2015 No, I am waiting on the evaluation get get a quote for the out of warranty work. What was your repair cost, if you don't mind sharing.Still under warranty. I bought it in January. Quote Link to post Share on other sites
likeawind Posted August 8, 2015 Report Share Posted August 8, 2015 My unit has been sitting in a shop since April because Pioneer is not able to ship the part it requires for the repair I have already bought a used Alpine ILX-007 as a spare, didn't get around to install it. I installed the stock Radio, Pioneer said they can't ship the part until mid Sep. Quote Link to post Share on other sites
TheEdge Posted August 12, 2015 Report Share Posted August 12, 2015 My 8000NEX was received on the 3rd, went into "In Evaluation Process" on the 5th and has been "evaluating" ever since. Nine days and counting at Pioneer. Quote Link to post Share on other sites
BigCiX Posted August 12, 2015 Author Report Share Posted August 12, 2015 My 8000NEX was received on the 3rd, went into "In Evaluation Process" on the 5th and has been "evaluating" ever since. Nine days and counting at Pioneer. Mine was complete on the 6th. According to Pioneer its now in testing mode then it'll ship. 5-10 business days after the repair is complete. I'm thinking it should be complete after testing it. Anyhow it's been a week tomorrow since I was on complete status. Quote Link to post Share on other sites
BigCiX Posted August 13, 2015 Author Report Share Posted August 13, 2015 Got it....will be installed tomorrow. I'll let u guys know if it comes with 1.10. Quote Link to post Share on other sites
TheEdge Posted August 15, 2015 Report Share Posted August 15, 2015 My 8000NEX was received on the 3rd, went into "In Evaluation Process" on the 5th and has been "evaluating" ever since. Nine days and counting at Pioneer. 12 days and counting... Still "In Evaluaion Process". When (and if) I get my 8000 back, I plan on unloading it on eBay and get an Alpine iLX-007. I just use CarPlay and the occasional Sirius channel right now, and I am thinking to keep it simple. Accepting offers for my used 8000..... Quote Link to post Share on other sites
EvgaGaming Posted August 15, 2015 Report Share Posted August 15, 2015 Got it....will be installed tomorrow. I'll let u guys know if it comes with 1.10. So did you get it installed with Version 1.10? Quote Link to post Share on other sites
BigCiX Posted August 16, 2015 Author Report Share Posted August 16, 2015 So did you get it installed with Version 1.10? Negative. It came back with 1.08. It'll stay on that software as it never had problems from the start. I just wanted to newest firmware. Quote Link to post Share on other sites
TheEdge Posted August 18, 2015 Report Share Posted August 18, 2015 My 8000NEX was sent to Pioneer three weeks ago for repair, and it is still in "In Evaluation Process". Basically the new firmware bricked the radio and it will not load the new firmware or revert back through a reset. I purchased a Alpine ILX-007, and it is coming in today. So at this point, I'm in no real hurry to get the 8000 back, but it burns me that it is taking so long. And it disappoints me that a $1,400 radio can be so susceptible to failure through a firmware update. I am in the tech industry and have worked on many types of hardware and computer controlled devices. I realize that there is always a risk in performeding updates on the firmware. But usually, you leave yourself a way to revert back to a base version that can be used as a floor to try To update from. There are a lot of things that can happen to interrupt a firmware update. Power failure, faulty USB drive, poorly written update code, bad sectors on the internal SD card etc. Perhaps the complexity of the NEX radios is the real issue here. Pioneer has tried to throw in everything but the kitchen sink into these things, and those layers may be adding to the various issues we are all experiencing. Quote Link to post Share on other sites
crs353 Posted August 18, 2015 Report Share Posted August 18, 2015 Had to send mine in earlier this year. It took 2.5 months before I got another unit. They ended up saying the part they needed to fix mine was on back order. They " said " They I would get an " Open Box " Item to replace mine. The one they sent me has worked fine so far. ( have had it for 4 months ) Quote Link to post Share on other sites
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