You can do it yourself. You need to buy a new SD card. 10$

I searched and searched the internet and was unable to find an image of the original SD card.

Is there one out there?

I searched and searched the internet and was unable to find an image of the original SD card.

 

Is there one out there?

I believe what he's suggesting is you disassemble the unit, remove the internal sd card( not the card you insert from behind the face) either reflash a stock image on that sd card or buy a replacement...reflash/write the stock image and reinsert and reassemble.

I believe what he's suggesting is you disassemble the unit, remove the internal sd card( not the card you insert from behind the face) either reflash a stock image on that sd card or buy a replacement...reflash/write the stock image and reinsert and reassemble.

Thanks Onebyside I've been reading the long thread in the Development section the last few days where I've learned that the firmware is indeed stored on a SD card inside the unit.

I assume when people receive the "software error" message that the firmware on the internal SD card is corrupt (as may happen in the event of a failed firmware update).

What I and other have been stumped on is where one obtains a copy of the original stock image firmware file(s). I searched the web and could not find  anything.

Thank you for the replies so far this could really help other out in the future as these units fall out of warranty.

backup  do other users. we have long been asking to make backup. but nobody helps. we have only made the backup themselves

i have backup da120/x8600bt/4000nex

yesterday helped restore x8600bt (4000nex)

I can help you. but you have to disassemble the unit and remove the SD card. if you are willing. I'll help you. we have experience in the recovery of 20+ devices

backup  do other users. we have long been asking to make backup. but nobody helps. we have only made the backup themselves

i have backup da120/x8600bt/4000nex

yesterday helped restore x8600bt (4000nex)

 

I can help you. but you have to disassemble the unit and remove the SD card. if you are willing. I'll help you. we have experience in the recovery of 20+ devices

Thank you asd255 I am more than happy to help. My unit was confirmed repaired today and I paid the bill so, it should be back next week. I have a fairly busy week next week but, I will disassemble my unit and remove the SD card before I reinstall the head unit.

I am very comfortable disassembling the unit. I have pretty extensive electronics experience. I was a UNIX system admin years ago (many years ago) so I understand the basics there too. I read through the entire developer thread in the development forum and could follow some of it but admittingly much of it was over my head.

I would imagine the procedure for simply backing up the firmware and installing it on a new SD card is pretty simple. If you can send me the instructions to do this I will make a backup of my NEX8000 SD card and send you the file.

I'll also make a video of disassembly/reassembly of the unit to access the SD card so others can fix their units themselves.

Brian

Guys

i have an sph-da120 which spent a week in a reboot cycle, and has now started to show the Software Error screen above.

I tried to take  it back to the shop I purchased from for help today - and they said they couldn't help, it needed to go back to pioneer.

It's out of warranty, but happy to have a go at refreshing the internal SD card if anyone is willing to help me source a EU firmware backup.

Thanks for your help

Tim

I have a 4000nex that has this software error, internal SD is corrupt.  I've disassembled and removed the internal SD card and got a new one, but I can't find a backup image.  Can I simply copy the firmware off the pioneer site to it (I assume no) to get it working or is there a way to find someone with a backup image I can use to dd restore the new SD card. 

Thanks,

Scott.

Smactop (Scott) I just joined to report I am in the exact same boat. I have the SD card removed and ready for next step.  If anyone at all can guide or help us both.. I would be forever grateful.

I called twice this week to the support number and both times (different times of day and NOT at lunchtime) was given a recording that they are closed for lunch... Was told by a dealer it will cost ya over 200.00 to get fixed plus shipping ...and to check online for a kind soul that maybe able to help you reprogram the SD card.

2 years old, and a paperweight due to an sd card that we could fix in seconds at home?  Nice work Pioneer... 

4000NEX user as well.

Sorry to hear that- I was excited to hear they are doing mods here, but it isn't very organized.  I'm hoping we can find a way to get a backup image.  In the meantime, going to try loading an update onto an SD and see if it will boot with that.  I'll let you know how it goes.

Sounds...good.. dowloaded it as well. good luck Sir.

gtrman33-

So I got my 4000 working again, downloaded a restore image for a 6100 and did a restore onto a 8GB standard SD card.  Booted right up as if new, it even had my phone in bluetooth memory and connected!  Firmware reports 1.05.  So far haven't tried all the options, but HD RADIO and BT are working.  I tried a quick firmware update but that has always been a challenge with these devices and it says my firmware upgrade USB stick is not set up properly.

I can't remember where I got the image, but it was off the site here.  Filename AVICimg6100.zip if you want to look around.  I believe it was a post that said something like "Lets post our backup images" or something like that.  Look in the development mod post.  Hopefully you're good with dd, if not I can help with that.

If you can't find it I'll look at sending what I have to you direct but first I want to test it more to make sure it's working good.

Will report back later today.

Scott.

Found it- here's the post with the 6100 firmware.

Don't bother with the BSP, just download the SD image.  Don't mind the VW background...

Let me know if you find a way to get phone audio working again.

http://avic411.com/index.php?/topic/82490-backups-and-images

Great Job !That is fantastic ! I did find the 4000 restore software, was going to create the sd card tomorrow. Is it the same as the 6100?

Honestly, I'm pretty surprised it worked.  Haven't had any luck re-flashing a update to 4000, but that may be due to differences in the 6100.

Still no phone audio, also, but having a working radio again is nice.  May flash a test card with the image and poke around in Linux if I can get time.

Hi bros !!

I`m new here...

I have a Pioneer AppRadio 4 (SPH-DA120) with SCREEN ERROR...

I was reading in the post that it is a problem in the SDHC card !!

I would like to know if someone can help me solve my problem !!!

PLEASE HELP ME...

Brandon.

I would like to know if someone can help me solve my problem

gtrman33 -

Did you get this sorted on your 4000? Same thing happening on my 4000 as well. If anyone found a 4000 internal image I'd love a copy.

Thanks.

backup  do other users. we have long been asking to make backup. but nobody helps. we have only made the backup themselves

i have backup da120/x8600bt/4000nex

yesterday helped restore x8600bt (4000nex)

 

I can help you. but you have to disassemble the unit and remove the SD card. if you are willing. I'll help you. we have experience in the recovery of 20+ devices

I have this problem (software error) on my 4000nex. I know how to get the internal SD card out - I've already done it. If you have a backup image that's suitable I'd love any assistance you can send my way.

The internal card is a cheap-ass Transend 4GB, btw. What kind of idiot engineers at Pioneer chose SD memory as a long term storage solution? Most raspberry pi users know if you hammer the SD card (by swapping on it, for example) it'll fail pretty quick, sometimes within days.

Thanks if you can help, asd255. Or anyone else out there.

C

i tried to update my appradio4 sph-da120 to firmware 1.11 and it failed then went to software error screen. I need a backup image for sph-da120 also. Any help is much appreciated!  I tried flashing the avicimg6100.img file to a new card and now get updating 0% version 0.00 -> 0.00.  then says update failed. please press "home" to continue.  well i have no home button because its a full touch screen.

Guys

i have an sph-da120 which spent a week in a reboot cycle, and has now started to show the Software Error screen above.

I tried to take  it back to the shop I purchased from for help today - and they said they couldn't help, it needed to go back to pioneer.

It's out of warranty, but happy to have a go at refreshing the internal SD card if anyone is willing to help me source a EU firmware backup.

Thanks for your help

Tim

I have a corrupt SD card that holds the OS etc and I am also looking for a backup copy so I can put it on my replacement card. Does anyone have this backup?

i tried to update my appradio4 sph-da120 to firmware 1.11 and it failed then went to software error screen. I need a backup image for sph-da120 also. Any help is much appreciated!  I tried flashing the avicimg6100.img file to a new card and now get updating 0% version 0.00 -> 0.00.  then says update failed. please press "home" to continue.  well i have no home button because its a full touch screen.

 I also need this. I've looked all over, called Support and no luck. If you find it will you update this post? I'll do the same.

Yes, we have a lot of backup images for different devices. Also it's possible to write backup image from another model and then restore your original firmware if device is able to boot properly with different firmware.

Thanks Whatiswhat. Since I'm new here can you direct me on where and how to get these backup images? 

Guys,

i've tried the 6100 sd card image in my sph-da120 on a new card, and it gets further than the "software error" page, but never actually boots

Is this because it's not compatible with this model?

How can I get hold of a compatible image?

Thanks

Nex-4000 I am in the same boat as y'all. It sounds like a corrupt internal SD. My unit starting getting sluggish then I could not talk to CarPlay. Then I got the error screen and finally went into a boot loop.

I decided to send it in to Jot's Electronics in Arlington, TX. They are a Pioneer authorized repair place. Bench fee is $50 and they expect to have it on a bench in about 2 days from receipt. From my symptoms they believe it is the internal SD. Said they get a lot of these. Hopefully the new SD card will be better than the original. Stinks to have a large 2 year old expensive paper weight.

I post when I hear back from Jot's and let you guys know how much it costs me. I am anticipating $150-$200.

Anyone got a EU SPH-DA120 image please?