I reset it a few,times but that was not help, till i had to travel out of state and i had to select the region that i was in i found out that i had it set in a wrong region it was in utah and i live in iowa lol but,that was the problems some how it swithced and i didnt think to change that so, after i switched it back to the right region i took the cd out and it works so, thx for all the help hope this can help pplz out that have a similar problem as me