Sorry for not getting back with result. I reimage and yes, that took care of problem. I've also had several problem, one being that I didn't properly disable my security and had to pay 10 bucks and the other was my trial version of Acronis trial time expired. I did find Seagate's version of Acronis http://www.seagate.com/www/en-us/suppor ... discwizard and used it many times without problem. So, I'm not sure if the software was corrupt as I used the same image with Seagete's Acronis without problem. Whatever it was, I'm a happy Z3 upgrader!