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no voice from voice commands or phone calls


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sir. please check my av settings how come i don't have voice command coming out but the sound will be muted when i set a destination on my navigation and also my bluetooth it will be muted but can't here the ringtone of my celfon. also on the attachment are pics of the am and fm stations and the other one is the library playing. where can i buy the original optic? i tried in pioneer website but i don't know if it's available because i go over on the parts of avic z2 and i can't see it in their list. thanks again.

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