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AVH-4200NEX no AM/FM display+ tuner not working

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everything seems to work great in the receiver except the radio tuner. :???:

Since I bought it (2 weeks ago) , no AM/FM is being displayed on screen despite selecting the HD Radio option . 


my question ( if someone experienced this before) :

in case of the antenna failure, is it true that the tuner will never work or display AM/FM frequency? regardless the quality of the signal reception.?





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