ArtistWithView Posted April 26, 2019 Report Share Posted April 26, 2019 I have been trying to reach Pioneer Technical Support for the entire month and constantly get a "We are training for 2 hours" message. The number I am calling is 800-421-1404 and have tried "1" for navigation, and "2" for other products, same message. I talked to them in March at this number and tried a few things but no resolution yet. Has anyone else had this issue? Is there another number I can try? By the way my problem is that I am unable to get CarPlay Maps and/or Google Maps to track properly when connected to my NEX4400. I have the latest NEX firmware and iOS. When I connect my iPhone the cursor on the NEX display starts out in the correct location and then lags behind... WAY behind my true location. Background App Refresh is "on". Location is set to "while using the app". Steve Quote Link to post Share on other sites
bonee Posted April 26, 2019 Report Share Posted April 26, 2019 Did you connect GPS antenna??? Quote Link to post Share on other sites
miketx Posted April 26, 2019 Report Share Posted April 26, 2019 I talked to tech support yesterday. Had to wait on hold for 30 mins (message kept saying "15 mins"). Quote Link to post Share on other sites
ArtistWithView Posted April 27, 2019 Author Report Share Posted April 27, 2019 4 hours ago, bonee said: Did you connect GPS antenna??? Yes, it is connected and I have excellent signal strength. Quote Link to post Share on other sites
OrangeFool Posted April 29, 2019 Report Share Posted April 29, 2019 Is the speed sensor wire hooked up? Quote Link to post Share on other sites
ArtistWithView Posted May 17, 2019 Author Report Share Posted May 17, 2019 On 4/29/2019 at 5:56 PM, OrangeFool said: Is the speed sensor wire hooked up? Speed sensor is not hooked up. Installer did not want to tap into the Mercedes Wiring. Tech support at Pioneer said that should not be a problem. I would hook it up myself if I knew how. After hours on the phone troubleshooting with Apple and Pioneer, Pioneer is going to send me a new unit. At the end Pioneer tech said “you are not the only one with this problem” Quote Link to post Share on other sites
ArtistWithView Posted May 31, 2019 Author Report Share Posted May 31, 2019 The distributor decided to send me a new Pioneer 7200NEX to replace the 4400NEX. I guess this is a good swap? I will now have a 9 month old AVIC U280 to remove as the 7200 has GPS built in. I guess I can try to sell the AVIC U280... Quote Link to post Share on other sites
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