This is a response I got from Pioneer regarding the BT upgrade failure:
Mr. Clutch, The instructions for the firmware process are very specific and must be follow precisely. If any part of the update instructions are not followed, it will cause failure. Hence, it is not covered, since it is not a manufacturing defect. Please send your unit to us at the address listed below: PIONEER ELECTRONICS ATTN: ARA 16312704 1925 E DOMINGUEZ ST LONG BEACH, CA 90810 Once received, we will evaluate the unit. If the $95.00 fee applies, we will contact you. Thanks again,