Pjrm68 Posted October 3, 2014 Author Report Share Posted October 3, 2014 Well if you spent 1500 on a unit and you had to change two units out in your car already for this issue you would seem rude about the issue. This site is for us to help each other out and all I see is selfish posts when I am letting yall know to call pioneer about the issue. The more they know about the issue the sooner we get an update. I have been on the phone and hold with pioneer enough to hear them tell me this is the first they hear of any issue like this. I have a video I have tried to send them and they tell me they can't get that from me. I am always calm brother maybe you should help with the issue by calling. Did I say I wouldn't call? No. I simply questioned Pioneer's concern for our complaints, as we've been complaining for months about CarPlay and haven't gotten a single response. That's all, man. But if it makes you feel like you're getting something accomplished to call people selfish and scared on the Internet, knock yourself out. Quote Link to post Share on other sites
EricVII Posted October 3, 2014 Report Share Posted October 3, 2014 i don't have time to argue with you on this situation. I called already this morning and I got the same thing told to me that this is the first time they are hearing about the situation. When pioneer doesn't seem to check this site or put down in notes that others have called this morning about this situation. I always get the best line from them saying they will send it to the engineer for this problem to be checked out. please provide your name, address, and etc for us to contact you back. Quote Link to post Share on other sites
ksutterfield Posted October 5, 2014 Report Share Posted October 5, 2014 A "me too" for this issue. I called Pioneer yesterday. I spent a long time on the phone going through every possible combination of resets. Pioneer claims they "have not heard of this issue." They want me to send the unit to them "for repair." This means driving around with a hole in my dashboard for an undetermined amount of time. I am not happy about this. They should be able to patch this with a firmware update. Goes without saying, but if you are experiencing this problem, call Pioneer support and tell them to fix this. I left a voicemail with the supervisor to see if they could just swap my unit so I would not be without. My unit is only 3 weeks old. And I looked forward to CarPlay... Quote Link to post Share on other sites
EricVII Posted October 5, 2014 Report Share Posted October 5, 2014 Don't send them your unit. They told me that before and I told them they need a firmware update for the unit. Pioneer really is a trip with the things they say. Quote Link to post Share on other sites
Pjrm68 Posted October 5, 2014 Author Report Share Posted October 5, 2014 Absolutely do NOT send in your unit. My 4000 worked fine before the update, and the static pop started immediately after the update. So, it is obviously a firmware problem that Pioneer needs to fix. Quote Link to post Share on other sites
ksutterfield Posted October 5, 2014 Report Share Posted October 5, 2014 I agree, I don't plan on sending in the unit. I'm afraid though that because not everyone is experiencing the issue Pioneer may never get around to fixing it. Quote Link to post Share on other sites
Pjrm68 Posted October 5, 2014 Author Report Share Posted October 5, 2014 Well, I'll be calling them tomorrow and hopefully they'll hear about it from enough people to do something about it. But I don't have my hopes up too high. Quote Link to post Share on other sites
ksutterfield Posted October 5, 2014 Report Share Posted October 5, 2014 With any luck this is on Apple's end. At least when they break things they usually fix them sooner or later. Quote Link to post Share on other sites
ksutterfield Posted October 5, 2014 Report Share Posted October 5, 2014 If you disable CarPlay in Smartphone Settings on the radio, the pop goes away when listening to music through iPhone sources (local music, pandora app, etc.) If you can't stand the pop like me, at least we have the ability to return to pre-CarPlay functionality of the radio. Quote Link to post Share on other sites
ksutterfield Posted October 7, 2014 Report Share Posted October 7, 2014 Everyone experiencing this issue, Pioneer called me today in response to a voicemail I had left with a supervisor in customer support. He was very understanding of my (and everyone experiencing this issue's) frustration. He says they have now been able to reproduce the issue themselves, it is firmware related, although they haven't pinned down the exact cause. They believe it is only effecting those who use external amplifiers, and they are working to fix the issue. He also said that sending the unit in would not be productive, the rep that asked me to do that was just following protocol, and they won't be asking others who call in with the issue to do the same. Quote Link to post Share on other sites
Pjrm68 Posted October 7, 2014 Author Report Share Posted October 7, 2014 Excellent news! Thanks so much for sharing. Quote Link to post Share on other sites
ksutterfield Posted October 20, 2014 Report Share Posted October 20, 2014 Today's update for my NEX8000 fixed the popping issue! Quote Link to post Share on other sites
Pjrm68 Posted October 20, 2014 Author Report Share Posted October 20, 2014 Hooray! Is everything else still working properly? Quote Link to post Share on other sites
ksutterfield Posted October 20, 2014 Report Share Posted October 20, 2014 I didn't notice any new issues, but I was really only listening for the pop and didn't go for a drive, only messed with it in the garage. I'll update if I notice something amiss. Quote Link to post Share on other sites
Pjrm68 Posted October 20, 2014 Author Report Share Posted October 20, 2014 Great, thanks. I won't be able to install it until late tomorrow. Quote Link to post Share on other sites
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