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Nex 8000 Screen Scratch

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Had my screen replaced due to a deep scratch at a recognized Pioneer service shop. Total cost was $270 parts and labour.

 

Thought someone might run in the same problem and be curious of the replacement cost.

 

 

Nex 8000

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The 4000 might be cheaper to replace, since it's a different screen.

 

 

Maybe. They would only have to replace the plastic resistive touch surface. Also my screen can come out of the car. I should check with the audio shop by my house. 

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Maybe. They would only have to replace the plastic resistive touch surface. Also my screen can come out of the car. I should check with the audio shop by my house. 

the whole removable screen is 170.00 not available until 2/20/2015

http://parts.pioneerelectronics.com/part.asp?productNum=CXE6932

The touchscreen 45.00 

http://parts.pioneerelectronics.com/part.asp?productNum=CSX1194

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Thank you! I don't know how I would go about ordering the part, but I've taken the display assembly apart before and it's pretty easy to get the screen off. Guess about 60 bucks (including shipping/taxes or whatever) would be what it would cost to fix my scratch. Not bad at all. 

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Wow, thanks Joemamma. That's really helpful information -- didn't realize the screen could be ordered directly. I don't have a scratch, but I worry with the constant removal of the screen assembly that it will eventually break. A few times I've already had issues with the screen making proper contact, although it may have been weather related.

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On 1/24/2015 at 10:22 PM, joemamma1954 said:

the whole removable screen is 170.00 not available until 2/20/2015

http://parts.pioneerelectronics.com/part.asp?productNum=CXE6932

The touchscreen 45.00 

http://parts.pioneerelectronics.com/part.asp?productNum=CSX1194

fuuudge,  the 4660-nex just shows "TBD" and out of stock for the screen, I put two big scratches in it while installing, like an idiot.  I made sure to tape over anything sharp and everything, and then left my eye glasses in the little holder under the deck while I had it dangling down on top of them and didn't realize it and I was popping the car into reverse and back to find the 6v backup camera power and it slid across the corner of my collapsed glasses (i know it doesn't seem possible) and scratched it in two places.  Before I start wetsanding and get out the buffer and try to fix it, I'd like to know how much it costs to replace.

How do I get ahold of pioneer support?

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so I was able to wet sand down with 2000 grit and then buff out with a wool pad the the scratches and it had no impact on the screen functionality.  the screen is comprised of multiple top layers though and the transition is clearly marked between the layers. and I'm going to have to take the entire screen down a couple of layers where the deepest scratch was or else there is going to be a ring around where the layers merge.  I'll try to get some pictures on here soon.  the scratches were deep enough to get my fingernail into them lol so I said f it and went for it.  the 3 inch drill attached polishing kit is coming is coming in Tuesday for me to wets and the rest of the screen so I don't have a ring. so once I get everything done I will give pictures of everything. if I was going to send it in to get replaced anyways I figured what could it hurt. 

 

I basically thought about every capacitive screen I have ever worked on in phones before.  it would be nearly impossible to get through the outer layers and down into the capacitive electronics that are always on the back side.  really pissed at pioneer for how soft they made the outside though.  even low quality glass would have been better. for 600 bucks it should be even 1st gen gorilla glass wtf. 

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