Jump to content


Photo

software error screen

nex 8000 avic

  • Please log in to reply
92 replies to this topic

#16 EvgaGaming

EvgaGaming

    Member

  • Members
  • 70 posts

Posted 15 August 2015 - 05:13 PM

Well fellas thanks for the advice and help but it turns out I have to send the unit to pioneer for repairs. Brand new just out the box..just my luck

So making sure the parking brake was grounded didn't help?



#17 jigrana

jigrana
  • Members
  • 4 posts

Posted 23 November 2015 - 02:04 AM

Did you find a solution???

mine just did the same, it was working fine until I used the truck today



#18 frankyhg

frankyhg
  • Members
  • 15 posts

Posted 11 February 2016 - 08:53 AM

this also happen to me this morning while i was trying to update my firmware.

any solution beside need to sent back to pioneer for repair?



#19 asd255

asd255

    Member

  • Members
  • 161 posts
  • LocationRussia

Posted 11 February 2016 - 11:43 AM

what is your device



#20 frankyhg

frankyhg
  • Members
  • 15 posts

Posted 11 February 2016 - 04:13 PM

what is your device

i have avh-4000NEX



#21 BigCiX

BigCiX

    Member

  • Members
  • 92 posts

Posted 19 February 2016 - 06:08 AM

You guys with that error screen. It has to be sent back to Pioneer to be fixed. Hopefully your under warranty.

#22 vtvette

vtvette
  • Members
  • 7 posts

Posted 03 March 2016 - 02:39 AM

This just happened to me today. 8000NEX. Attempting a firmware update. Followed Pioneer's instructions exactly.

 

This is very, very disappointing.



#23 capikoo

capikoo

    Member

  • Members
  • 28 posts
  • LocationBronx, NY

Posted 16 March 2016 - 04:01 PM

You guys with that error screen. It has to be sent back to Pioneer to be fixed. Hopefully your under warranty.

BigCiX is correct, the unit will have to be sent back to pioneer for service..if under warrenty its covered if not under warrenty its like 100 dollars plus shipping to fix



#24 vtvette

vtvette
  • Members
  • 7 posts

Posted 18 March 2016 - 12:13 AM

This is a total racket:

 

1) send out a software "update" that bricks the device.

 

2) send device to Pioneer, only to find you're likely out of warranty (I was out of warranty by 2 weeks), many units are falling out of the warranty unit now.

 

3) Pay $200 to have Pioneer fix.

 

If it was a random occurrence I could understand it and would be fine paying for the repair but you see instance after instance of people with the exact same issue. Pioneer should at least put a hold on the update until they resolve the issue but, I'm sure they are much happier making $200 off people who are out of warranty.



#25 asd255

asd255

    Member

  • Members
  • 161 posts
  • LocationRussia

Posted 18 March 2016 - 07:34 AM

You can do it yourself. You need to buy a new SD card. 10$



#26 vtvette

vtvette
  • Members
  • 7 posts

Posted 18 March 2016 - 11:13 AM

You can do it yourself. You need to buy a new SD card. 10$

I searched and searched the internet and was unable to find an image of the original SD card.

 

Is there one out there?



#27 onebyside

onebyside

    Member

  • Members
  • 139 posts
  • LocationThunder Bay, ON Canada

Posted 18 March 2016 - 02:36 PM

I searched and searched the internet and was unable to find an image of the original SD card.

 

Is there one out there?

I believe what he's suggesting is you disassemble the unit, remove the internal sd card( not the card you insert from behind the face) either reflash a stock image on that sd card or buy a replacement...reflash/write the stock image and reinsert and reassemble.



#28 vtvette

vtvette
  • Members
  • 7 posts

Posted 18 March 2016 - 04:10 PM

I believe what he's suggesting is you disassemble the unit, remove the internal sd card( not the card you insert from behind the face) either reflash a stock image on that sd card or buy a replacement...reflash/write the stock image and reinsert and reassemble.

 

Thanks Onebyside I've been reading the long thread in the Development section the last few days where I've learned that the firmware is indeed stored on a SD card inside the unit.

 

I assume when people receive the "software error" message that the firmware on the internal SD card is corrupt (as may happen in the event of a failed firmware update).

 

What I and other have been stumped on is where one obtains a copy of the original stock image firmware file(s). I searched the web and could not find  anything.

 

Thank you for the replies so far this could really help other out in the future as these units fall out of warranty.



#29 asd255

asd255

    Member

  • Members
  • 161 posts
  • LocationRussia

Posted 18 March 2016 - 07:30 PM

backup  do other users. we have long been asking to make backup. but nobody helps. we have only made the backup themselves

i have backup da120/x8600bt/4000nex

yesterday helped restore x8600bt (4000nex)

 

I can help you. but you have to disassemble the unit and remove the SD card. if you are willing. I'll help you. we have experience in the recovery of 20+ devices



#30 vtvette

vtvette
  • Members
  • 7 posts

Posted 18 March 2016 - 09:45 PM

backup  do other users. we have long been asking to make backup. but nobody helps. we have only made the backup themselves

i have backup da120/x8600bt/4000nex

yesterday helped restore x8600bt (4000nex)

 

I can help you. but you have to disassemble the unit and remove the SD card. if you are willing. I'll help you. we have experience in the recovery of 20+ devices

 

Thank you asd255 I am more than happy to help. My unit was confirmed repaired today and I paid the bill so, it should be back next week. I have a fairly busy week next week but, I will disassemble my unit and remove the SD card before I reinstall the head unit.

 

I am very comfortable disassembling the unit. I have pretty extensive electronics experience. I was a UNIX system admin years ago (many years ago) so I understand the basics there too. I read through the entire developer thread in the development forum and could follow some of it but admittingly much of it was over my head.

 

I would imagine the procedure for simply backing up the firmware and installing it on a new SD card is pretty simple. If you can send me the instructions to do this I will make a backup of my NEX8000 SD card and send you the file.

 

I'll also make a video of disassembly/reassembly of the unit to access the SD card so others can fix their units themselves.

 

Brian







0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users